Cancellation & Studio Policy

THE NOOK – STUDIO GUIDELINES

Our Space. Your Experience.

At The Nook, we’ve created a focused and welcoming space where you can switch off from the outside world and focus on your movement.

To protect the quality of every session and the experience for all clients, we kindly ask that you follow the guidelines below.

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🕊 Studio Etiquette

•Arrive 5–10 minutes early so your session can start on time. we kindly ask that you don’t arrive earlier than this as this allows the class before to leave and the instructor to set up for the next class

•Mobile phones on silent and stored away during class.

You’re welcome to take photos or videos at the start and end of your session.

•Please avoid chewing gum during class, as we focus on lateral breathing and many exercises are performed lying on your back

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🤍 Hygiene & Equipment Care

•Grip socks are required for all reformer sessions.

•Please wipe down your reformer after class using the products provided.

•Avoid heavy fake tan, oils, or body lotions before class as these can stain the equipment.

We take pride in maintaining a clean, high-quality studio for every client — thank you for helping us protect that standard.

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🧘‍♀️ Safety & Responsibility

•Inform your instructor of any injuries, medical conditions, or pregnancy before class.

•Follow instructor guidance at all times for your safety.

•The Nook reserves the right to refuse entry if guidelines are not respected.

CANCELLATION & RESCHEDULING POLICY

We value your time — and ours.

To ensure fairness to all clients and allow us to offer spaces to those on the waiting list, we operate the following policy:

•You may reschedule your booking up to 48 hours before your class.

• Cancellations or rescheduling within 24 hours of your class are non-refundable and cannot be transferred.

•Missed classes will be charged in full.

This policy allows us to maintain small class sizes and deliver the boutique experience that The Nook is known for.

We understand that unexpected things happen. If you have exceptional circumstances, please contact us directly, and we will always do our best to be fair.